Terms of service
ARTICLE 1 – DEFINITIONS, SUBJECT MATTER AND APPLICABLE REGULATIONS
1.1 Definitions
The following information is specified and declared in these general terms and conditions of sale (hereinafter also referred to as: ‘GTC’).
‘Susy.pet’ is a domain owned by Didò Studio S.r.l., data controller (hereinafter also referred to as: ‘Controller’), with registered office in Cene, Via Spigla no. 14, VAT number and registration in the Bergamo Register of Companies no. 04560460166, REA number BG - 472672, certified email address didostudio@pec.it and email address info@susy.pet. SUSY® is a registered trademark owned by the Data Controller.
‘Website’ means the website www.susy.pet.
‘Customer’ means any person, whether or not they have completed the registration process and created an account on www.susy.pet, who purchases and/or intends to purchase one or more products and/or services through the Website, whether they are a consumer (‘Consumer Customer’) or a professional (‘Professional Customer’), as defined by Legislative Decree no. 206/2005.
‘Services’ means the offer, free of charge or for a fee, of the products and/or services available on the Website. In order to use the services offered on the Website, it is necessary to create an account by registering on the platform. The Customer is required to keep their account and access password confidential, as well as to control access to their electronic devices; they are also responsible for any activity carried out with their account.
1.2 Applicable regulations
The Customer is invited to carefully read these general terms and conditions of sale before making reservations and/or orders through the Website. By making any reservation and/or order, the Customer implicitly and fully accepts these general terms and conditions of sale, which are therefore considered to be known and accepted by the Customer in all their provisions and provisions, without exception and/or exclusion.
The contract for the sale of products and services concluded through the Website is governed by these general terms and conditions of sale as well as, where applicable, by the provisions of Legislative Decree No. 206 of 6 December 2005 (‘Consumer Code’), Legislative Decree No. 70/2003 and the provisions of the Civil Code, insofar as not already expressly provided for herein.
These GCS apply to orders for products and/or services on the Website, in the version published at the time of the order.
Please note that the offer of products and/or Services on the Website is addressed exclusively to natural persons of legal age.
For further information, please consult the Website's Privacy Policy.
1.3 Online sales contract – Applicable regulations
The contract is concluded online when the Customer chooses to order, purchase and pay for one or more products and/or services available on the Website through the Website, which the Customer chooses to receive directly at their home address.
In this contract, the Owner acts as the seller.
These general terms and conditions of sale apply to the online sales contract.
2.1 Offer of products and services on the Website
The presentation of products and services that can be purchased through the Website constitutes an invitation to offer, and the order sent by the Customer through the Website is valid as a contractual purchase proposal (hereinafter: ‘Order’), subject to confirmation or acceptance by the Owner as described below.
The characteristics of the products and services offered on the Website are described in the specific technical information sheets published on the Website at the time of the Order.
2.2 Confirmation of receipt of the Order and its acceptance
The Owner will immediately confirm receipt of the Order by email, including the identification number assigned to the Order. This confirmation does not constitute acceptance of the Order, but merely confirmation that it has been received, except as provided below.
The Customer's Order shall be considered automatically accepted by the Owner upon receipt of payment, with the consequent conclusion of the sales contract.
The Owner shall then process the order purchased by the Customer within the times and in the manner summarised in the Order acceptance e-mail and in accordance with these GTC.
2.3 Negative outcome of availability check
In the event of a negative outcome of the product availability check, the Owner will send the Customer an e-mail informing them that the product is not available and that the Order cannot be accepted. This notification will be immediately followed by the cancellation of the payment authorisation or, where applicable, the full refund of any price already paid by the Customer at the time of placing the Order, according to the payment method previously used by the Customer. The Owner points out that the refund of the price may not be immediately visible to the Customer if the payment method chosen is, for example, by credit card or PayPal; the time taken for the refund to become visible does not depend on the Owner, who cannot therefore be considered in default or liable for delays in refunds attributable to the credit institution or PayPal.
2.4 Updates on the status of the Order
In addition to any updates that may be sent by the Owner via e-mail, the Customer may check the status of their Order at any time in the dedicated section of the Website.
ARTICLE 3 – PRODUCT PRICES AND CHARACTERISTICS
3.1 Products on offer
The purchase of products published in the ‘offer’ section or expressly indicated as ‘limited offer’ (or synonyms) is subject to a daily purchase limit of one item per Customer.
For promotions and/or promotional offers and/or special prize offers on the Website, the relevant rules will be published from time to time, to which reference should be made and which shall be deemed applicable as if they were part of these GTC.
3.2 Prices
The prices of the products presented on the Website and indicated in the technical data sheets for each product are inclusive of VAT. Prices do not include transport costs and/or costs for other additional services (e.g. installation, assembly, customisation, etc.) that may be requested by the Customer.
The price of the products and/or services indicated on the Website can be viewed by the Customer at the time of choosing the product and/or service and will be the price in force at the time the Customer sends the Order and will correspond to the purchase price of the product.
Notwithstanding the foregoing, the Owner reserves the right to change the price of the products and/or services on the Website at any time, at its sole discretion and without notice.
The Owner therefore does not provide any guarantee that the sale price of the products or services will remain unchanged for a certain period of time.
For the avoidance of doubt, any price change (whether an increase or decrease) will not affect Orders already placed by the Customer prior to the date on which the price change takes effect. In any case of non-acceptance or cancellation of the Order, the Owner does not guarantee that the price of the product will remain the same in any subsequent Order that the Customer may place.
3.4 Product Images
The images and photos used to accompany the product data sheets are purely indicative and may not be representative of the characteristics of the goods, as these may differ in colour and/or size.
By placing an Order, the Customer expressly accepts the above.
ARTICLE 4 – PAYMENT
4.1 Accepted payment methods
Products purchased by the Customer through the Website can be paid for using one of the following methods:
- Credit card;
- PayPal;
- Klarna.
(a) Credit card
If the chosen payment method is credit card, the charge will be made to the Customer at the time the Order is placed. In any case, the charge will only be made after authorisation has been obtained from the credit card issuer for the amount equal to the price of the product and/or service covered by the Order.
At no point during the credit card payment process is the Owner able to obtain information relating to the credit card, credit card number or the Customer's financial, asset or personal information. The payment order is transmitted directly to the portal of the bank or financial company expressly indicated by the Customer via a secure connection.
The Owner is therefore in no way responsible, and cannot be held liable, for any fraudulent and/or illegal use of credit cards by third parties during the purchase and payment process for products through the Website. Payments for products and/or services made by third parties through the fraudulent and/or illegal use of credit cards (e.g. cloning, theft, etc.) shall be considered correctly executed in favour of the Owner, who shall in no case be required to reimburse any amount to the legitimate owner and/or holder of the credit card used fraudulently and/or illegally.
In the event of anomalies or irregularities in payment, the Owner reserves the right to request additional information from the Customer and/or copies of documents proving ownership and/or legitimate possession of the credit card used for the purchase. If the Customer does not provide the requested data and/or documents within a reasonable period of time indicated by the Owner, not less than three calendar days, the Owner may refuse to accept and/or cancel the Order, or terminate the contract already concluded, without this giving the Customer any right to claim compensation for damages or make other claims.
(b) PayPal
If PayPal is selected as the payment method, the Customer will be redirected to the PayPal login page and the payment will be processed in accordance with the terms and conditions governing the relationship between the Customer and PayPal, to which the Owner is completely unrelated.
The amount for the purchase of the product is only charged when the last product/service in the Order is dispatched.
(d) Klarna
If the chosen payment method is Klarna, the amount will be charged to the Customer when the Order is placed. The platform allows payment for the order in 3 interest-free instalments by entering your debit, credit or prepaid card details. After confirmation of shipment of the order, the first charge will be made to your card. The remaining charges will be made automatically every 30 days until the entire amount has been paid.
4.2 Payment security
In the case of online payments, the data provided by the Customer is transmitted in such a way as to prevent others from reading it.
The Website is certified with the ‘Https’ protocol (as per the certificate that appears when clicking on the closed padlock image visible in the top bar of the browser).
In addition, the application software used to manage the Website is the SSL (Secure Socket Layer) protocol, to encrypt data sent over the Internet, and VerifiedByVISA and SecureCard for transaction security.
To find out if you are on a secure connection, simply check that the page address has the prefix ‘https’ instead of “http” and that the padlock image visible in the bottom bar of the browser is ‘closed’.
The Customer acknowledges and accepts the information provided regarding the security of the payment methods, exempting the Owner from any liability that may arise from problems occurring despite the adoption of the aforementioned security measures.
ARTICLE 5 – TERMS OF SUPPLY AND SHIPPING THROUGH THE WEBSITE
5.1 Order preparation
The material is prepared after payment has been received. Shipping costs include handling and packaging charges. Handling costs are fixed, while transport costs vary depending on the total weight of the shipment and the destination address.
We recommend grouping items into a single order; we are unable to combine two separate orders placed separately, therefore shipping costs will be charged for each of them.
5.2 Shipping and Delivery
An amount for shipping and transport costs may be added to the price of the product and/or service purchased by the Customer through the Website. This amount is calculated automatically by the Website's information system, taking into account, among other things, the weight and size of the products. This amount will be indicated in the Order before it is sent by the Customer. The courier used is GLS.
5.3 Invoicing
All orders placed on the Website are subject to invoicing. In the case of sales to VAT-registered entities, the invoice will be sent electronically.
5.5 Unavailability of a product
The Owner undertakes to do everything possible to satisfy the Customer and to process the Order placed through the Website quickly and efficiently.
However, in the event that a product indicated on the Website as ‘available’ is no longer available due to exceptional and unforeseeable circumstances at the time the order is prepared by the Owner, the latter will promptly notify the Customer by email as indicated in Articles 2.2 and 2.3 above.
In view of this disservice, and in addition to the legal remedies, the Owner will send the Customer a coupon by email, the value and product categories for which it is valid will be determined by the Owner in relation to the circumstances of the individual purchase.
ARTICLE 6 – RIGHT OF WITHDRAWAL, RETURNS AND COMPLAINTS
6.1 Withdrawal from the contract concluded online
For the right of withdrawal, reference is made to Article 52 et seq. of the Consumer Code (Legislative Decree No. 206/2005). This article provides for the possibility for the Customer to withdraw from the contract or return a product no later than 14 days after the online purchase. The possibility of withdrawal is excluded for all custom-made or clearly personalised goods, as specified in Article 59, letter c) of the Consumer Code.
6.2 Returns and defects
In the event that non-personalised material is found to be defective, the return must be reported no later than 14 days after receipt of the goods. After this period, the goods are considered to have been fully accepted.
6.3 Complaints
For any requests, communications or complaints regarding orders, these GTC or, in general, any contract concluded with the Owner through the Website, you can contact the Company at the following addresses: Didò Studio S.r.l. with operational headquarters in Via Giacomo Matteotti n. 15, 24020 - Cene (BG), or at the email address info@susy.pet.
For telephone assistance, please contact Customer Service on +39 351 9358922 from Monday to Friday (excluding public holidays) from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 6:00 p.m.
ARTICLE 7 – CHANGES
7.1 Changes to the Website
At any time and at its sole discretion, the Owner reserves the right to make changes/additions/updates to the content, programmes or other materials contained or available on the Website (including these GTC).
Any changes/additions/updates made shall not affect Orders correctly submitted by the Customer prior to the changes or updates being made.
Any changes to the provisions of the Consumer Code that are mandatory shall be automatically applied to contracts concluded with the Customer, without prejudice, to the extent possible, to the provisions of these GTC already approved by the Customer with the Order.
7.1 Changes by the Customer
Any changes to the order requested after payment has been made can only be considered if the goods have not already been produced.
The company reserves the right to evaluate the approval of the change. In such cases, an additional charge will be assessed commensurate with the feasibility and complexity of the additional work. If it is not possible to reuse the material already processed, full payment for the new item requested will be required.
ARTICLE 8 – JURISDICTION AND COMPETENT COURT FOR DISPUTES
These General Terms and Conditions of Sale and the contract concluded with the Customer are governed by Italian law.
All disputes relating to the validity, effectiveness, interpretation or execution of these GCS, the sales contract and, in general, relating to the Customer's navigation of the Website or the use of any functionality made available to them on the Website, shall be settled exclusively by the Judicial Authority of the Court of Bergamo.
ARTICLE 9 – RESERVATION OF OWNERSHIP RIGHTS
The Goods remain the property of the Owner until full and timely payment has been made.