Every Susy® product is crafted with quality materials and meticulous craftsmanship, designed to arrive in perfect condition. We ship to Italy and Europe with fast, trackable deliveries, using eco-friendly packaging to protect your order and the environment.
Delivery times:
• Italy: 2-3 working days
• Europe: 2 to 10 working days, depending on the destination country
Sustainable packaging:
All our packaging is made of cardboard and eco-friendly materials.
Return Policy:
If the product isn't right for you, you can request a return within 14 days of receipt (excluding personalized products), as long as the item is intact and unused. The request must be made by email to support@susy.pet , indicating the order number, the reason for the return, and, if applicable, a photo of the product.
IMPORTANT: We recommend that you sign for your order upon arrival if the box shows signs of damage during transport.
Refunds
Refunds are processed within 5-10 days of receiving the return, using the same payment method used.
For full details on warranties, shipping, and returns, please visit the dedicated section on our website or contact us.