We deliver love to your four-legged friends
Fast and secure deliveries in Italy and Europe. Because your furry friend deserves products that arrive in perfect condition.
SHIPMENTS
Our philosophy
We are a small company that strongly believes in the quality and sustainability of our products. For this reason, we prefer to invest every pound in researching the best eco-friendly materials and in the artisanal care of each individual product, rather than offering low-level services that would compromise the quality your pets deserve.
Delivery Times
Italy: 2-3 working days
Europe: 3-5 working days
How we ship
Every Susy® product is shipped with the utmost care via GLS, our trusted logistics partner.
Guaranteed traceability: As soon as your order is picked up by the courier, you will receive an email with the tracking code to follow every step of its journey to your home.
Sustainable Packaging
Our packaging is as environmentally friendly as our products. We use cardboard and eco-friendly materials to protect your order during transport, contributing to a greener future for all animals.
RETURNS AND EXCHANGES
Return Policy
You may request a return within 14 days of receiving the product, provided that the item is intact and unused.
How to Request a Return
To request a return, please contact us by email at: info@susy.pet
In your message, please include:
- Order number
- Reason for return
- Photos of the product (if necessary)
Return Process
Once your request has been approved, we will provide you with instructions on how to return the product safely and securely.
Refunds
Refunds will be processed within 5-10 working days of our receipt of the product, using the same payment method as the original order.
Please also note that all products personalised with your pet's name cannot be replaced or returned.
CONTACT US
Need help?
Our team is here for you and your furry friends.
Email: info@susy.pet
Hours: We respond Monday to Friday, from 9:00 a.m. to 6:00 p.m.
LEGAL NOTICE
Right of Withdrawal (Legislative Decree 206/2005)
The consumer has the right to withdraw from the contract without penalty within 14 days of receiving the product, in accordance with the provisions of the Consumer Code.
Liability
Susy® is not liable for delays and damage caused by the courier or by events of force majeure.